Cancellation & Refund Policy

Cancellation Before Shipment

(Applicable only for orders placed and delivered within India)

If the order or item(s) you wish to cancel have not yet been shipped, you may request a cancellation by contacting our customer support team:

📧 Email: care@elysiannglorry.com
📞 Toll-Free: 1800-419-3789

Customer Support Hours:

• Monday to Saturday: 10:00 AM – 7:00 PM

• Sunday: 10:00 AM – 4:00 PM

Once the cancellation request is received and approved, the order will be cancelled and the refund will be initiated within 24–48 business hours.

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Refund Process

Orders Cancelled Before Shipment

For prepaid orders cancelled before shipment, the refund will be processed within 24–48 business hours after the cancellation request is approved.

Online Payments (Credit Card, Debit Card, UPI, Net Banking)

Refunds will be credited to the original payment method used while placing the order. The refund is generally processed within 4–5 business days and may take an additional 2–3 business days to reflect in your account, depending on your bank or payment provider.

Cash on Delivery (COD) Orders

Refunds for COD orders are applicable only in cases where the product received is:

• Damaged

• Defective

• Expired

• Incorrectly delivered

Once the product is returned, received, and verified by our quality team, the refund will be processed via bank transfer using the bank details provided by the customer.

The refund will be initiated within 5–7 business days after successful verification. It may take an additional 2–3 business days for the amount to reflect in the customer's bank account.

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Non-Refundable Cases

Prepaid RTO (Return to Origin) Orders

If a prepaid order is returned to origin (RTO) due to customer-related reasons, including but not limited to:

• Refusal to accept the delivery

• Incorrect or incomplete shipping address

• Customer unavailable during delivery attempts

• Failure to respond to courier communications

• Failure to collect the shipment

The order shall not be eligible for a full refund. Shipping charges, handling charges, payment gateway charges, and other operational costs incurred by the company will be deducted from the refund amount.

Partial Payment / Advance Payment RTO Orders

For orders placed under partial payment or advance payment schemes, if the shipment is returned to origin (RTO) due to customer-related reasons, the advance amount paid at the time of placing the order shall be strictly non-refundable.

The advance amount is collected to cover shipping, packaging, handling, payment processing, and operational expenses incurred in processing the order.

COD Order Refusal

Orders placed through Cash on Delivery (COD) and subsequently refused by the customer at the time of delivery may result in restrictions on future COD purchases at the sole discretion of Elysiann Glorry.

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Refund Approval

All refunds are subject to product receipt, inspection, and approval by Elysiann Glorry. The company reserves the right to reject any refund request that does not comply with this policy.

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Policy Updates

Elysiann Glorry reserves the right to amend, modify, or update this Cancellation & Refund Policy at any time without prior notice.